FAQs
What products do you sell at Svargx?
We specialize in premium Challah Covers, Napkins, Placemats, and Tablecloths, designed to bring elegance and warmth to your dining experience.
How long does order processing take?
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once shipped, you will receive a tracking number via email.
Do you offer free shipping?
Yes. We offer free shipping on orders over $59.99. For orders under $59.99, a flat shipping fee of $12.99 applies.
How long will delivery take?
Estimated delivery time is 7–15 business days, depending on your location and customs clearance.
Which carriers do you use for shipping?
We partner with trusted logistics providers such as USPS, UPS, FedEx, DHL, and regional carriers to ensure reliable delivery.
Do you ship internationally?
Yes, we ship to most countries worldwide. However, we cannot ship to certain restricted regions (e.g., North Korea, Iran, Syria, Crimea, Sudan).
What is your return policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unused, unwashed, in original condition, and with original packaging. Customized or final-sale items cannot be returned.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. In those cases, we cover the return shipping.
How do I request a return or exchange?
Please contact us at help@svargx.com with your order number, proof of purchase, and (if applicable) photos of the defective or damaged product. Our team will guide you through the process.
How can I contact customer support?
You can reach our customer service team by:
Email: help@svargx.com
Phone: +1 919-650-0378
Business Hours: Monday – Friday, 9 AM – 5 PM